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What happens after I send a support request?

Keep your support email together, check for a reply, and review any delivery-failure message.

Written by Harvest Ed

If you emailed HarvestED Support at harvested.app@gmail.com, keep the sent message so you can refer to the details later.

Keep the issue in one conversation

If you need to add an error message, screenshot, or another useful detail, reply in the same email thread. Include only information relevant to the issue.

Check for a reply

Check the inbox you used to contact support, including its spam or junk folder. A copy in your Sent folder does not confirm that someone has reviewed the request.

If your email could not be delivered

Check the delivery-failure message and confirm that the recipient address is harvested.app@gmail.com. Keep the error text before retrying.

Never include a password or sign-in or recovery code in a follow-up.

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