Navigate to Reporting from the main menu.
From the side menu, click Customer Management.
Select the AutoPay tab to open the report.
In the filter section, click the AutoPay Enabled filter and select No.
Click the Did AutoPay Change? filter.
From the dropdown menu, select Changed: Now OFF.
Confirm that the Account Active filter is set to Yes. The table will update to show all relevant accounts.
Tips
AutoPay is automatically disabled after three consecutive payment failures. This report will show accounts that were disabled for this reason as well as accounts where the customer manually turned off AutoPay in their portal. You can click on an individual account to view their billing history for more details.