Prior to enabling credit card surcharges double check local laws. These surcharges are not permitted in all 50 states and the amount you are allowed to charge varies based on local laws. Surcharges cannot be applied to transactions when the cardholder is paying with a Signature Debit, PIN Debit, PINless Debit, or Prepaid card. For more information, click the button below.
To enable credit card surcharges, you will first need to reach out to your contact at Cardpointe directly. They will first confirm that you are eligible to enable the customer surcharge fee for credit card transactions. You will then be required to complete and return the necessary form for them to enable it on their end.
Once you have completed the form and received confirmation that the process has been completed on the Cardpointe side, please notify your Hauler Hero contact and they will submit a ticket to the engineering team to have that enabled in your Hauler Hero account as well.
If you are in an active implementation you should reach out to your implementation specialist. If you are an active customer reach out to your assigned Customer Success Manager. Finally, if you are unsure who to reach out to please reach out to support@haulerhero.com or via the chat option in Hauler Hero.
For more information on surcharging paste the below URL into your browser and log into your Cardpointe account.