Before you start
Block-out days apply to every service at the selected pharmacy (or across your whole organisation, if you choose). They override your normal schedules for the date range you choose.
You can add as many block-out periods as you need — past, present, and future ones all show up in your Block-out days list.
If you only want to block availability for a specific service (rather than the entire pharmacy), use a temporary schedule instead. See How to Create a Temporary Service Schedule in Healthera.
Step-by-step guide
1. Open the Services page
Navigate to https://connectme.healthera.co.uk/services.
2. Open the "Block-out days" tab
Click Block-out days in the row of tabs at the top of the page (next to "Listed services" and "Consultation rooms").
You'll see a list of any block-out periods that already exist, with start date, end date, the services they apply to, and the branches affected.
3. Add a new block-out period
Click + Add Block-out Day(s) in the top right of the page.
4. Set the start date
Click the calendar icon next to the Start Date field, then click the date you'd like the block-out to start from.
5. Set the end date
Click the calendar icon next to the End Date field, then click the date you'd like the block-out to end.
💡 Tip: If you only need to block out a single day, just pick the same date for both Start Date and End Date.
6. Choose where the block-out applies
Under Apply to all services, choose one option:
Only in selected pharmacy — the block-out applies only to this branch.
All pharmacies within organisation — the block-out applies to every pharmacy in your organisation. Useful for things like bank holidays that affect the whole group.
7. Save
Click Save to apply the block-out.
The new block-out period will appear in your Block-out days list, and patients will no longer be able to book any service during that date range.
Removing a block-out period
If you need to remove a block-out (for example, if your plans change), open the Block-out days tab and click the bin icon next to the entry you'd like to remove.
Need help?
You can follow the steps below, or use this link:
If you have any questions about scheduling block-out days, please contact the Healthera support team.