Why isn’t the app loading?
If you experiencing technical issues with the app, there a few things you can try to troubleshoot the problem:
Check you are on the most up to date version of the app. The easiest way to check this is to go to your app store and check to see if there are any updates.
Completely close the app, and reopen it. Although it seems simple, sometimes hard resetting the app may resolve the issue.
Logging out, and back in. This can sometimes resolve issues in the app as it clears the app's temporary data, caches and cookies. This can help refresh the app.
Delete the app, and reinstall it. Again, this can fix the issue by clearing the cache.
If you have tried all of these, and you are still experiencing a technical issue in the app, please contact the support team on support@healthera.co.uk.
Why isnt the website working?
If there is an issue with the website, we would recommend clearing your web browsers cache.
In chrome, you can do this by:
Click on the three dots in the top right hand corner of your browser, then select 'Delete browsing data...'
From the drop down, select a time range you would like to clear data from. We would recommend selecting the last hour.
Tick 'Browsing history' and 'Cached images and files'. If you select, 'Cookies and other site data', you will be signed out of most websites. We would recommend not selecting this.
Click 'Delete data'.
If you have cleared your browsers cache, and the website is still not working, we would recommend contacting the support team on support@healthera.co.uk with has much information as possible.
What do I do if I see an error message?
If you are receiving an error message when using the app, please contact the support team on support@healthera.co.uk. Our friendly team will be able to help resolve your issue, or raise it to the product team for further investigation.