Export collected data from a case — text messages, emails, social media messages, and files. The export workflow follows the same steps for all data types: open Case Exports, select your data sources, choose what to include, and download the files.
Step 1: Open Case Exports
Click Case Exports in the left sidebar from any page within a case.
You can also access exports from the review toolbar: click Tools, then Advanced Export.
Step 2: Start a new export
Click + New Export to open the export form. If you have previously exported data for this case, existing exports appear in the Export History table.
Step 3: Select data sources
The left panel lists all available data sources for the case. Check the sources you want to include in this export, or click Select All. Click a source to configure its export settings.
Phone
Select the phone data source to export text messages, including iMessage, SMS, and WhatsApp conversations.
Available formats:
PDF — Formatted conversation export with metadata, timestamps, and optional images
DOC — Word document format
CSV — Spreadsheet-compatible data export
TXT — Plain text export
RSMF — Relativity Short Message Format for eDiscovery platforms
By Conversation
Select individual conversations or click Select all to include every conversation. Use the search bar to find conversations by contact name. The "Hide exported" checkbox filters out conversations you've already exported.
By Tag
Click the By Tag tab to export only messages you've tagged during review. Select the tags to include. Use Context Window (Message Padding) to add messages before and after each tagged message for context — set to 0 for tagged messages only.
Select the email data source to export collected emails from Gmail, Outlook, or Yahoo accounts.
Available formats:
PDF — Exports email threads as formatted PDF documents
EML — Exports emails in their original format, compatible with email clients like Outlook
By Thread — Select individual email threads or check Select all to include every thread. Threads not previously exported are labeled Not Exported. Use the search bar to find specific threads.
By Tag — Click the By Tag tab to export only emails that have been tagged during review.
Social media
Select the social media data source to export direct messages from Facebook, Instagram, or Threads.
Available formats: PDF, DOC, CSV, TXT, RSMF
Selection: By Conversation or By Tag — same options as phone exports.
Documents
Select the Files data source to export collected documents, audio files, and other uploaded files. Use the By File tab to select individual files, or the By Tag tab to export only tagged files. Use the search bar to find files by name.
Step 4: Configure export settings
For each selected source, choose the export format, select the conversations or files to include, and set any date range or chunking options. You can select multiple sources — each source is configured independently. When all sources are ready, click Review & Export.
Step 5: Review and export
The Review & Export screen shows a summary of your selections:
Export File Prefix — Set a custom name to identify this export
Sources — Confirms the data source, item count, and format for each source
Download All Attachments — Downloads each conversation's attachments as a separate zip file
Send a Copy (optional) — Enter one or more email addresses to automatically send the export file when processing is complete
Click Create Export to start processing.
Step 6: Download or share
Track progress on the Case Exports page — the status shows the percentage complete. You'll also receive an email notification when the export is ready.
Click Download to save the files to your computer. If exporting multiple items, they are bundled in a ZIP file.
To share with someone else, click Share, enter the recipient's email address, and click Send.
Advanced settings
Advanced PDF settings
When exporting as PDF, toggle these options to control what appears in the output:
Phone numbers — Show or hide participant phone numbers next to names
Include comments — Include reviewer comments added during review
Recently deleted — Mark messages recovered from the iPhone's Recently Deleted folder
Print images — Show or hide message images as thumbnails
Include device logs — Add a log report of the extraction as an appendix
Deleted inline — Show deleted message gaps within the conversation
Hide video/file links — Show or hide clickable cloud icons for media file downloads
Include tags — Show tags applied to messages within the export
Deleted report — Generate a separate appendix of all deleted message gaps
RSMF format
When exporting as RSMF (Relativity Short Message Format), select how you want the files chunked for processing in eDiscovery platforms.
Date range
Use the date range presets (YTD, 1Y, 2Y, 5Y, All) or enter custom start and end dates to export only messages from a specific time period.
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If your export fails or takes too long, contact support@usehearsay.com for assistance.







