CUSTOMER REFUNDS AND PRODUCT RETURN
Customers and Consultants; If for any reason a Heart & Body Naturals product does not meet your expectations, simply return it within 60 days of the date of receipt for a refund of the product price, less shipping & handling and a 10% restocking fee.
A. All returns, whether by a Customer, or Consultant, must be made as follow:
Ship items to the address provided by Heart & Body Naturals Customer Service;
Provide a copy of the invoice with the returned products or service. Such invoice must be included with the return;
All returns must be shipped to Heart & Body Naturals prepaid as Heart & Body Naturals does not accept shipping collect packages. If returned product is not received at the Heart & Body Naturals Distribution Center, it is the responsibility of the Customer or Consultant to trace the shipment before product credit will be applied.
B. The return of $300 or more of products accompanied by a request for a refund within a calendar year, by a Consultant, may constitute grounds for involuntary termination.
INTERNATIONAL ORDERS
It is important to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing regulations can result in your order incurring high import duties, delivery being delayed, product being destroyed, or returned. Please check with your Customs Office to see if your country permits the shipment of the products you are planning to order, and whether any additional licenses or permits are needed.
By placing an international order you agree to the following:
International packages are $14.99 USD to ship, with the exception of Taiwan, the Philippines, the Bahamas, South African countries, Trinidad and Tobago, and Canada. Packages shipped to Taiwan, the Philippines and/or the Bahamas are $19.95 USD to ship. Packages shipped to South African countries and/or Trinidad and Tobago are $29.95 USD to ship. Packages shipped to Canada are $16.49 USD to ship.
Customers and Consultants acknowledge responsibility of, and agree to abide by, their country’s import laws and restrictions, and agree to assume total responsibility for confiscated, lost, delayed, or destroyed shipments due to import restrictions, etc. In the event a package is confiscated, lost, delayed, or destroyed by customs, we are, unfortunately, not able to offer a refund.
Customers and Consultants acknowledge that, on a case-by-case basis, a lost international package may have Member Reward Points issued, less shipping & handling and a 10% restocking fee.
It is the responsibility of the Customer and Consultant to provide accurate international shipping information.
In the event the customer decides to change the shipping address originally included with the online order, a new order must be submitted as Green Organics LLC, is not responsible for replacing/reimbursing misrouted packages to customers after a change of address.
Customers and Consultants are responsible for all import taxes and/or customs duties, and shipping fees including any and all expenses for lost, damaged, spoiled, stolen, delayed, redirected, and re-routed shipments.