Q: Why can't I see the heatmap for my cart drawer in interactive mode?

A: Heatmap.com does not track carts and checkouts. This limitation is due to our inability to add items to your cart so that you can view the heatmap data in context.

Q: Why aren't installed apps showing up in my heatmap?

A: If you're experiencing issues with installed apps not appearing in your heatmap, please provide more specific details:

1. Which apps are not showing?

2. Can you provide a URL where the app should be visible?

3. A screenshot of the issue would be helpful.

Contact our support team with this information for further assistance.

Q: What areas of my Shopify store can Heatmap.com track?

A: Heatmap.com can track most areas of your Shopify store, including:

- Product pages

- Collection pages

- Home page

- Custom pages

However, due to Shopify's security measures and recent updates, we cannot track:

- Cart pages

- Checkout pages

- Cart drawers

Q: Is there any way to get heatmap data for my cart and checkout process?

A: Unfortunately, due to technical limitations and Shopify's security measures and the deprecation of checkout.liquid, we cannot provide heatmap data for cart and checkout processes. This limitation applies to all third-party analytics tools, not just Heatmap.com.

Q: What should I do if certain elements of my store aren't showing up in the heatmap?

A: If you notice that certain elements, apps, or pages aren't appearing in your heatmap:

1. Check if the element is part of the cart or checkout process, which we cannot track.

2. Verify that the Heatmap.com tracking code is properly installed on all pages.

3. Take a screenshot of the issue and note the URL where it's occurring.

4. Contact our support team with these details for further investigation.

Q: How can I maximize the data I get from Heatmap.com given these limitations?

A: To get the most out of Heatmap.com:

1. Focus on optimizing your product pages, collection pages, and homepage based on heatmap data.

2. Use other analytics tools in conjunction with Heatmap.com to get a full picture of your store's performance.

3. Consider implementing event tracking for important actions leading up to the cart, such as "Add to Cart" button clicks.

Remember, our support team is here to help you make the most of your Heatmap.com experience. If you have any questions or issues, don't hesitate to reach out with specific details about your concern.