Troubleshooting: Dots Visible but No Revenue Data - Heatmap Pixel Not Active
If you're seeing interaction dots on your heatmap but not recording any revenue data, it's likely that your main Heatmap.com tracking snippet is working, but the Heatmap Pixel for revenue tracking is not active. This guide will help you troubleshoot and resolve this issue.
Understanding the Problem
Heatmap.com uses two components for complete tracking:
1. The main tracking snippet (for general user interactions)
2. The Heatmap Pixel (for capturing revenue data)
When you see dots but no revenue, it indicates that only the main snippet is functioning correctly.
Common Causes
1. Heatmap Pixel not installed
2. Heatmap Pixel installed incorrectly
3. Conflicts with other scripts on the checkout page
4. Caching issues on the checkout page
Troubleshooting Steps
1. Verify Heatmap Pixel Installation
- Log into your Shopify admin panel.
- Go to Settings > Customer Events.
- Check if the Heatmap Pixel is listed under custom pixels.
2. Review Pixel Setup
- If the Heatmap Pixel is not listed, you need to add it.
- Click on "Add custom pixel" and name it "heatmap-revenue".
- Paste the provided Heatmap Pixel code into the text area.
3. Check for Typos or Modifications
- Compare the installed Heatmap Pixel code with the original provided by Heatmap.com.
- Look for any accidental modifications, missing characters, or typos.
4. Activate the Pixel
- After adding the pixel, ensure you click on "Connect" to activate it.
5. Clear Cache and Test
- Clear your Shopify theme cache.
- Make a test purchase to verify if revenue data is being captured.
6. Inspect Browser Console on Checkout Page
- Complete a test purchase on your site.
- On the order confirmation page, open your browser's developer tools (F12 or right-click > Inspect).
- Check the console for any error messages related to Heatmap.com or the pixel.
7. Verify Correct Site ID
- Ensure the Site ID in your Heatmap Pixel matches the one in your Heatmap.com account and main tracking snippet.
Still Not Working?
If you've tried these steps and still don't see revenue data:
1. Confirm that you've made test purchases after correctly installing the pixel.
2. Check that you're viewing the correct date range in your Heatmap.com dashboard.
3. Ensure your account has the appropriate plan level for revenue tracking.
Contacting Support
If the issue persists, please contact our support team at support@heatmap.com with the following information:
- Your Shopify store URL
- Screenshots of your Customer Events page showing the Heatmap Pixel
- Any error messages from the browser console on the checkout page
- Steps you've already taken to troubleshoot
Our team will be glad to assist you in getting your revenue tracking fully operational.
Remember, accurate revenue data is crucial for optimizing your conversion funnel and maximizing ROI. Don't hesitate to reach out if you need any assistance!
Last Updated: 10/21/2024