Troubleshooting: No Dots on Heatmap - Header Snippet Not Active
If you're seeing no dots at all on your heatmap, it likely indicates that the Heatmap.com header snippet is not active on your website. This article will guide you through the troubleshooting process.
Understanding the Issue
When the header snippet is correctly installed and active, you should see dots on your heatmap representing user interactions. If no dots appear, it means no data is being collected, suggesting the snippet isn't functioning properly.
Common Causes
1. Snippet not installed correctly
2. Snippet blocked by security settings
3. Caching issues
4. Conflicts with other scripts
Troubleshooting Steps
1. Verify Snippet Installation
- Log into your website's backend or content management system.
- Check if the Heatmap.com snippet is present in the `<head>` section of your website's HTML.
- Ensure the snippet is placed before the closing `</head>` tag.
2. Check for Typos
- Compare the installed snippet with the original provided by Heatmap.com.
- Look for any accidental modifications or typos.
3. Clear Website Cache
- Clear your website's cache in your content management system.
- If using a caching plugin, purge its cache as well.
4. Disable Conflicting Plugins
- Temporarily disable other analytics or script-blocking plugins.
- Re-check your heatmap to see if dots appear.
5. Check Browser Console for Errors
- Open your website in Chrome or Firefox.
- Right-click and select "Inspect" or press F12.
- Go to the "Console" tab.
- Look for any error messages related to Heatmap.com.
6. Verify Your Site ID
- Ensure the Site ID in your snippet matches the one in your Heatmap.com account.
7. Test in Incognito Mode
- Open your website in an incognito/private browsing window.
- This bypasses local browser caches and extensions.
Still Not Working?
If you've tried these steps and still see no dots:
1. Double-check that your account is active and not paused.
2. Ensure you're looking at the correct date range in your Heatmap.com dashboard.
3. Verify that your website has received traffic since installing the snippet.
Contacting Support
If the issue persists, please contact our support team at support@heatmap.com with the following information:
- Your website URL
- Screenshots of your header code where the snippet is installed
- Any error messages from the browser console
- Steps you've already taken to troubleshoot
Our team will be happy to assist you in getting your heatmap up and running.
Remember, accurate tracking is crucial for gaining valuable insights from Heatmap.com. Don't hesitate to reach out if you need any help!
Last Updated: 10/21/2024