FAQ: Installing Heatmap.com on Shopify Page Builders
Q: Why do I need extra steps to install Heatmap.com on Shopify page builders?
A: Advanced page builders like Replo, Zipify, and GemPages often create custom pages outside of Shopify’s standard theme structure. As a result, the default Heatmap.com installation might not track these pages, so additional setup is required to ensure proper tracking.
General Installation Steps
Q: How do I install Heatmap.com on my Shopify store using a page builder?
Install the main Heatmap.com tracking code in your Shopify theme.
Identify your page builder (e.g., Replo, Zipify, GemPages).
Follow the specific setup instructions for your page builder below.
Specific Page Builder Instructions
Q: How do I integrate Heatmap.com with Replo?
Log in to your Replo dashboard.
Navigate to "Settings" > "Integrations".
In the "Custom Code" or "Header Scripts" section, paste your Heatmap.com tracking code.
Save your changes.
Q: How do I integrate Heatmap.com with Zipify Pages?
In Shopify admin, go to "Apps" > "Zipify Pages".
Go to "Settings" > "Tracking".
Add your Heatmap.com tracking code in the "Header Code" section.
Click "Save" to apply.
Q: How do I integrate Heatmap.com with GemPages?
Open the GemPages editor.
Go to "Settings" in the left sidebar.
Select the "Custom Code" tab.
Paste your Heatmap.com tracking code in the "Header" section.
Click "Save" to apply the changes.
Verifying Installation
Q: How do I verify that Heatmap.com is working on my page builder?
Publish or update a page built with your page builder.
Use Heatmap.com’s verification tool to confirm tracking is active.
Perform a test interaction on the page and check if it's recorded in your Heatmap.com dashboard.
Troubleshooting
Q: What should I do if data from pages created with a page builder isn't showing up?
Make sure you've added the Heatmap.com code to both your Shopify theme and the page builder settings.
If your page builder has a caching system, clear the cache.
Verify that you're using the correct Heatmap.com tracking code for your account.
Additional Support
Q: What should I do if I'm using a different page builder or still having issues?
A: If you're using another Shopify page builder or encountering problems, contact our support team at support@heatmap.com. Include details about your page builder and Shopify setup for faster assistance.
Remember: Proper installation ensures you capture accurate and comprehensive data across all your pages. If you need help, don’t hesitate to reach out!
Last Updated: 10/21/2024