Can Heatmaps Capture Cart and Checkout Pages?
No, Heatmap does not capture data from cart and checkout pages. This is a deliberate choice to protect user privacy and ensure the security of sensitive information.
Why We Don't Track These Pages:
1. Privacy Protection: Cart and checkout pages often contain personal and financial information.
2. Security: Excluding these pages helps prevent any potential exposure of sensitive data.
3. Compliance: This approach aligns with various data protection regulations.
What You Can Do Instead:
- Focus on optimizing other parts of your sales funnel using Heatmap data.
- Use alternative, secure methods to analyze cart abandonment and checkout completion rates.
If you have any questions about our data collection practices or need advice on optimizing your e-commerce process, please contact our support team.