Why Are There Few or No Recordings Within 24 Hours of Subscribing?
If you've recently subscribed to heatmap and are seeing few or no recordings within the first 24 hours, don't be alarmed. This is a common situation with several potential explanations. Here's what you need to know:
1. Data Collection and Processing Time
Heatmap needs time to collect and process data. While some data may appear quickly, it can take up to 24-48 hours for a significant number of recordings to be available.
2. Website Traffic Volume
The number of recordings depends on your website's traffic. If your site has low traffic, it may take longer to accumulate a substantial number of recordings.
3. Verify Script Installation
Ensure the heatmap tracking script is correctly installed on your website:
- Log into your heatmap account
- Go to the Settings or Installation section
- Confirm your site shows as "Active" or "Verified"
4. Check Script Placement
The tracking script should be placed in the <head> section of your website. Incorrect placement can delay or prevent data collection.
5. Review Recording Settings
Check your recording settings to ensure they're configured to capture the data you're expecting:
- Log into your heatmap account
- Navigate to the Recording Settings section
- Verify that the appropriate options are enabled
6. Examine Sampling Rate
Heatmap may use sampling to manage data for high-traffic websites. Check your account settings to see if sampling is enabled and at what rate.
7. Consider Time Zones
Remember that heatmap may use a different time zone than your local time. This could affect when you see new recordings appear.
8. Look for Filtering Issues
Ensure you haven't accidentally applied any filters that might be excluding recordings from view.
9. Check for Blocking Technologies
Some privacy tools or browser settings can block tracking scripts. Test your site in an incognito/private browsing window to rule this out.
10. Verify Compatibility
Confirm that your website technology is fully compatible with heatmap. Some single-page applications or dynamically loaded content may require special configuration.
What to Do Next:
- Wait at least 48 hours after proper installation before becoming concerned about low recording numbers.
- Use this time to familiarize yourself with other heatmap features and set up your dashboard.
- If you continue to see no recordings after 48 hours, and you've verified your installation, please contact our support team.
When contacting support, please provide:
- Your website URL
- Confirmation that you've verified the script installation
- Your typical daily traffic volume
- Any error messages you've encountered
Remember, our team is here to help ensure you get the most out of heatmap. We're committed to helping you gather valuable insights about your website visitors as quickly as possible.