Why Are My Screen Recordings Blank?
If you're experiencing issues with blank screen recordings in heatmap, don't worry - this is usually caused by a few common factors that can be easily addressed. Here's what you need to know:
1. Check Your Browser Extension
Make sure you have the latest version of the heatmap browser extension installed and enabled. Outdated or disabled extensions can cause recording issues.
2. Verify Script Installation
Confirm that the heatmap tracking script is properly installed on your website. You can do this by:
- Logging into your heatmap account
- Going to the Settings or Installation section
- Verifying that your site shows as "Active" or "Verified"
3. Allow Sufficient Time for Data Collection
Screen recordings may not appear immediately after installation. Allow at least 24 hours for data to be collected and processed.
4. Check Content Security Policy (CSP)
If your website has a strict Content Security Policy, it may block the recording script. Review your CSP settings and ensure they allow heatmap's domains.
5. Examine Third-Party Integrations
Some third-party tools or plugins can interfere with screen recording. Temporarily disable them to see if this resolves the issue.
6. Clear Browser Cache and Cookies
Sometimes, clearing your browser's cache and cookies can resolve display issues with recordings.
7. Test in Incognito/Private Mode
Try viewing your recordings in an incognito or private browsing window to rule out any browser extension conflicts.
8. Check for Ad Blockers
Ad blocking software can sometimes interfere with screen recording scripts. Try disabling any ad blockers on your site.
9. Verify Compatibility
Ensure your website technology is compatible with heatmap's recording capabilities. Some single-page applications or dynamically loaded content may require special configuration.
10. Review Privacy Settings
Make sure you haven't accidentally enabled any privacy settings that might prevent recordings from being captured or displayed.
If you've tried these steps and are still experiencing issues with blank screen recordings, please contact our support team. Provide the following information to help us troubleshoot:
- Your website URL
- The browser and version you're using
- Any error messages you're seeing
- Screenshots of the blank recordings (if possible)
Our team is here to help ensure you get the most out of your heatmap experience, including fully functional screen recordings to gain insights into user behavior on your site.