What are Rage Clicks and How Do I Track Them?
Understanding Rage Clicks
Rage clicks are a user behavior pattern where visitors rapidly click or tap on an element multiple times in quick succession. This behavior often indicates user frustration, usually because:
1. An element looks clickable but isn't
2. The website is slow to respond
3. The expected action isn't happening
Tracking rage clicks can help you identify usability issues and improve your website's user experience.
How Heatmap Tracks Rage Clicks
Heatmap automatically detects and records rage clicks on your website. It typically defines a rage click as multiple clicks (usually 3 or more) on the same element within a short time frame (often less than 1 second).
Viewing Rage Click Data
To view rage click data in heatmap:
1. Log into your heatmap dashboard
2. Navigate to the "Heatmaps" section
3. Select the page you want to analyze
4. Look for a "Rage Clicks" filter or tab in the heatmap view
5. Enable this filter to highlight areas where rage clicks occur
The rage click areas will typically be highlighted in a distinct color or pattern on your heatmap.
Analyzing Rage Click Data
When examining rage click data:
1. Identify the elements receiving the most rage clicks
2. Consider the context of these elements (e.g., are they near important calls-to-action?)
3. Test these elements yourself to understand the potential issue
4. Check if the problem occurs across different devices or browsers
Acting on Rage Click Insights
After identifying rage click hotspots:
1. For non-clickable elements that look clickable, either make them functional or redesign them to appear non-interactive
2. For slow-responding elements, optimize your site's performance
3. For elements not performing as users expect, consider redesigning or providing clearer instructions
Rage Click Alerts
Heatmap may offer the option to set up alerts for significant increases in rage clicks. To set this up:
1. Go to your heatmap settings or alert configuration area
2. Look for an option to create a new alert
3. Select "Rage Clicks" as the metric
4. Set your desired threshold for notification
5. Choose your preferred notification method (email, in-app, etc.)
Troubleshooting
If you're not seeing rage click data:
1. Ensure your heatmap tracking code is correctly installed
2. Check that you have sufficient traffic for meaningful data
3. Verify that rage click tracking is enabled in your account settings
If issues persist, contact heatmap support for further assistance.
Remember, while rage clicks are a valuable metric, they should be considered alongside other user behavior data for a comprehensive understanding of your site's usability.