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Why are there fewer rage clicks shown on my heatmap than on my dashboard?
Why are there fewer rage clicks shown on my heatmap than on my dashboard?

rage clicks, modal windows, dashboard discrepancy, heatmap data, user interaction, visibility blocking, interface analytics, click tracking

K
Written by Kenn Palm
Updated over 4 months ago

FAQ: Why are there fewer rage clicks shown on my heatmap than on my dashboard?

The Short Answer

If you're seeing a discrepancy between rage click numbers on your dashboard versus your heatmap, it's likely because many rage clicks occur on modal windows, which are blocked in heatmap view to ensure clear visibility of your main page elements.

Understanding the Discrepancy

Common sources of rage clicks include:

  • Modal window close buttons

  • Modal overlay areas (the darkened background behind modals)

  • Small or hard-to-click close buttons

  • Areas behind modal windows

Why Modals Are Blocked

Heatmap.com intentionally blocks modal windows in the heatmap view to:

  • Provide clear visibility of your main webpage elements

  • Enable accurate analysis of your core page interactions

  • Prevent modal windows from obscuring important heatmap data

What We're Doing About It

We're currently developing a solution that will:

  • Show you a list of selectors that have data but aren't visible in the viewport

  • Allow you to see rage clicks associated with modal windows

  • Provide more comprehensive rage click analysis

Best Practices

While we work on this solution, we recommend:

  1. Checking your modal design for usability issues

  2. Ensuring close buttons are easily visible and clickable

  3. Considering whether certain modals could be replaced with in-page elements

Need More Help?

If you need to analyze specific modal interactions, contact our support team at support@heatmap.com for assistance.

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