No Revenue Data in Heatmaps
Verify Event Tracking: Ensure that purchase events are correctly firing in your analytics setup.
Check Revenue Attribution: Confirm that revenue is being assigned per element based on user interactions.
Inspect JavaScript Errors: Open the browser console (F12 > Console) to check for script errors preventing data capture.
Confirm Order Completion Tracking: Ensure the purchase confirmation page is being tracked.
No Clicks on Heatmaps
Verify Tracking Script: Ensure the Heatmap.com tracking snippet is installed on the page.
Check Element Visibility: Hidden or dynamically loaded elements may not register clicks.
Inspect Clickable Areas: If elements have overlays or JavaScript handlers, clicks may not be recorded.
Test on Different Devices/Browsers: Some interactions may behave differently depending on the setup.
Page Not Being Tracked
Ensure Heatmap Snippet is Installed: Verify that the tracking code is correctly placed in the <head> section.
Check URL Matching Rules: Confirm that the page URL follows the expected structure.
Look for JavaScript Errors: Open the browser console and check for tracking-related errors.
Validate with a Test Visit: Open the page in an incognito window and see if it registers in the analytics dashboard.
Subdomains Not Tracking
Confirm Cross-Domain Tracking is Enabled: Heatmap.com settings should allow subdomain tracking.
Check Cookie Settings: Ensure cookies are set with the proper domain scope (e.g., .yourdomain.com instead of www.yourdomain.com).
Verify Script Installation: The tracking snippet must be installed separately on subdomains.
Installing Header Snippet on a Subdomain
Manually Add the Script: Copy and paste the Heatmap.com tracking snippet into the <head> section of the subdomain.
Use a Tag Manager: If applicable, deploy the snippet via Google Tag Manager with a rule targeting the subdomain.
Ensure Proper Permissions: Some CMS platforms require additional permissions to modify header code.
Test with Real-Time Tracking: Visit the subdomain and check if Heatmap.com registers activity.
Need Help?
If you have questions or run into any issues while using Heatmap, our support team is here to help. Contact us anytime at Support@heatmap.com.