We want to ensure your data is 🤌 so follow the 3 steps below and it will be...
1. Verify Snippet Installation and Theme Changes
First, please confirm whether the tracking snippet is correctly installed on your website or application.
Accurate heatmap data relies on the proper implementation of this code.
Have you recently made any changes to your website's theme or code?
Theme alterations can sometimes impact the functionality of our tools. If you've made changes, we may need to resend the snippet along with installation instructions.
2. Identify the Type of Inaccurate Data
To better understand the issue, could you specify which type of data appears inaccurate?
Is it revenue data, clicks, visits, or something else?
Additionally, please let us know the duration for which you've noticed this data inconsistency. Has it been ongoing or did it start recently?
3. Create a Support Ticket for Investigation
Based on the information you provide, we will conduct further investigation by our development team. If you have any other questions or concerns in the meantime, please don't hesitate to reach out. We're here to assist you.
Thank you and we look forward to resolving this issue promptly.
Let us know how else we can help!