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My scrollmap isn't accurate
My scrollmap isn't accurate
Chase Mohseni avatar
Written by Chase Mohseni
Updated over a year ago

You want to scroll, I get it, I want you to scroll too. The data in there is integral to you getting the insights you need for your business.

Follow these quick steps to get your scrollmaps situated:

1. Retake the Screenshot Using the Settings Tool

  • Please navigate to your screenshot tool and locate the settings icon, typically represented by a gear.

  • Click on the settings icon, and you should find an option to retake the screenshot. Using this feature often resolves accuracy issues.

  • After retaking the screenshot, check if the scroll map accuracy has improved.

2. Identify the Inaccuracies

If retaking the screenshot does not resolve the issue, please note the nature of the inaccuracies you're encountering.

Specifically, are you experiencing issues with:

  1. The quality of the screenshot (e.g., broken images, overlapping text, etc.)?

  2. The data being rendered in the scroll map itself (e.g., incorrect tracking or missing data)?

3. Timeline of the Issue

Now it's time to reach out. Let us know when you first observed this issue. Did it start recently, or has it been a problem since you integrated your site with our heatmap?

Let us know and we can help you fix it.

But let's hope we got you scrolling.

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