HW Help articles

Basic questions we feel might get asked about HeavyWorth app and process.

Marabeth Tyler avatar
Written by Marabeth Tyler
Updated over a week ago

Live chat (via Intercom) and phone hours of support:
8am to 7pm Central Monday-Friday, 8am to 2pm Saturday.

How does the app function if I go offline or am in a bad cell reception area?

Often equipment is located in areas without solid internet access. The HeavyWorth mobile app will upload the data once internet access is restored.

I'm on a limited-data mobile phone plan. Is there an option to only upload images when connected to Wi-Fi?

There isn't currently an option to prevent image uploads over mobile service. The easiest way to prevent using mobile data is to set the phone to airplane mode and perform the capture. When you are back to a Wi-Fi network, turn airplane mode off and launch the HeavyWorth app and it will upload the images and sync the data. If you wish to retain notifications and the ability to make and receive phone calls while using the app without it using mobile data, there are third-party firewall apps that you can use to prevent specific apps from using mobile data.  

What if the photos I’ve taken don’t upload?

Call our support line at 833-444-3289 extension 1 for help immediately.

Can I delete a photo on the mobile app?

You are not able to delete a photo on the mobile app, but you can review all the photos on the web app and delete, edit or recategorize the photos there.

I can’t log in; help!

Call our support line at 833-444-3289 for help or use the live chat function from mobile or web app. Hours of support: 8am to 7pm Central Monday-Friday, 8am to 2pm Saturday.

I entered wrong information into a field. Can I change it?

Yes, you can go back to that field and change the information. You can edit or update information on either the mobile or web app.

Where can I find the user guide?

Can multiple people add data for the same asset?

Yes, multiple people can add to the same asset. Collaborators may also be added, by invitation, using the web app.

How do I change the catalog's owner after inputting it on the mobile app?

You are not able to change a catalog's owner on the mobile app after starting the catalog, but you can change it on the web app. After login, at the top menu, choose “Edit Catalog” to change details about the owner, email, collaborators, primary contact and more.

How do I know where the serial and/or VIN plates are on this asset?

If you have already looked in the normal places you expect them to be, try Google and enter the make, year and model of your asset to see if there is a quick guide on where else to look. If you still can’t find it, call our support line and we will try to assist.

Will I be able to upload photos when I get back to the office?

Photos can be added at any time from the mobile app or the web app. On mobile, simply long-press the camera icon in any photo section to which you'd like to add images and you'll be presented with the option to select from your device's gallery. On the web, the option to add images is featured prominently in the edit screen for an asset.

Why do I need to enter the year, make and model if I’ve provided the serial number?

Not all serial numbers can be used to deduce year, make and model. Some manufacturers reuse serial numbers among different model lines. We use the serial number to confirm the year, make and model but a serial number alone isn't always enough information for us to be sure about the nature of an asset.

What pictures of the asset do I need to take?

We need enough pictures to ascertain the condition of the asset as well as to confirm as many of the features as possible. We generally expect between 10 and 20 images showing the four exterior corners and, where applicable, the interior, cab, engine, storage compartments, attachments, tire sizes, tire tread, wear points and any other attributes that might change the value of the asset. We also need pictures of any damage to the asset. 

Is there a specific order to take pictures?

While pictures can be reordered on the web app, we've found efficiency in consistently following the same pattern for every asset. We start at the front left corner and work around the exterior of the asset clockwise before proceeding to the interior and wear points and following up with the VIN, serial number, service meters and pictures of any other useful information.

What if the meter reading is not miles or hours? How do I add something?

We allow custom labels for the types of meters so that acres, bales or whatever type of usage the meter measures can be recorded appropriately. In the mobile or web apps, simply edit the text field that's prepopulated to "Hours" or "Miles" to match the type of usage being recorded. If there are multiple meters, we support adding more meters.

Can I add both miles and hours on one asset?

Yes.

What types of features should be recorded? Can you give me some examples?

The features field is open ended because the features depend on the type of asset. Any optional equipment that would make the asset different from other assets of the same year, make and model would be important to record. For a pickup truck, these options would include the type of engine, transmission, drivetrain and optional features like a tow package. For a tractor, these features could include the presence of a three-point hitch or powershift transmission or the number of hydraulic remotes.

What is the location field? Is that a specific address, city and state or is that an internal reference like "headquarters" or "shop"?

The location field can be filled with city and state, or used for internal reference such as Coyote Ranch Plainville, Barn 3, Louisville headquarters, south pasture, etc. We don’t need the specific street address since it will be listed on other forms of paperwork.

Is there a way to download all of the photos of all the assets in a catalog from the web app?

No, this would be a manual process which may incur extra cost. Call support at 1-833-444-3289 extension 1 for specific catalog questions and requests.  You can upload from dropbox, but there is no mass download option as of now.

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