If a brand has not held up their side of an agreement, the steps you take depend on what went wrong.
The brand hasn't paid me?
If you were expecting a payment through Heepsy and it hasn't arrived:
Payments take 4–5 business days after the brand submits them. Check whether that window has passed.
If the brand raised a concern during the 3-day review window, Heepsy may have paused the payment and asked you for proof of the content you published (links or screenshots).
If the deadline has passed and you haven't heard anything, contact our support team via this chat with the brand name, campaign name, and expected payment amount.
The brand asked me to buy something and won't reimburse me?
This situation — where a brand agreed to cover an expense (such as purchasing their product) and then refused — is a brand agreement dispute, not a Heepsy subscription refund request.
Heepsy cannot automatically issue a refund for purchases you made outside our platform, but we can investigate the situation and mediate with the brand.
To open a dispute, contact our support team with:
The brand name and campaign details
The amount you spent and the date of purchase
Any messages or screenshots showing the brand's promise to reimburse you
The brand's response when you asked for reimbursement
The brand accepted my proposal but stopped responding?
If a brand accepted your application or proposal through Heepsy and has since gone silent:
Check your Heepsy inbox for any messages from the brand.
If they remain unresponsive for an extended period, contact our support team so we can follow up on your behalf.
How to contact support
Use the chat on this page to reach our team. Include as much detail as possible — brand name, campaign, timeline, and any screenshots — so we can investigate quickly.