You can download the Heidi Desktop App for your computer by following the link below:

Once downloaded, install the app and log in using your existing account to access all your data

There are two versions for the Mac:

You can check which processor you have on your mac by clicking the Apple icon in the top left corner on your device and selecting ‘About this Mac’

During the download and install process, we prompt to get the right permissions for the app to work. If you are finding that the app isn’t working due to permission errors, make sure that you have the right permission settings turned on:

Mac

The screen recording permission serves to capture system audio, which is essential for Heidi to accurately transcribe sessions done during Zoom, or any other online calling service. It does not refer to recording your screen visually, this is just the terminology Macs use for this permission

Windows

To create an account, simply open the Heidi Desktop App and click on "Sign Up." Enter your email address and create a password, then follow the on-screen instructions to complete your registration.

If you’ve forgotten your password, click the "Forgot Password?" link when prompted to enter your password. Enter your registered email address, and we'll send you a one-time code you can use to reset your password

Yes! The Heidi Desktop App supports Telehealth consultations. You can scribe your sessions during Zoom calls or other online meeting platforms, as the app captures the system audio. This means you can go back to using headphones on your calls, without needing to play the audio out loud.

If your headphones are plugged in or connected by bluetooth, you shouldn’t need to do anything extra for the app to connect. If you’re not seeing your headphones in the microphone dropdown, try opening and closing the app or cycling back and forth between sessions to prompt a refresh.

No, the desktop app requires an internet connection at all times. Make sure you are online while using the app, as it does not offer offline capabilities. We will be working on this functionality soon!

In the meantime, you can download our mobile app which works fully offline:

Heidi automatically syncs your data across all devices when you log in with the same account. Your notes, transcriptions, and settings will be accessible on both the desktop and mobile apps.

To ensure you have the latest features, you can check for updates within the Heidi Desktop App under the Account menu. We will also prompt you during login when a new update is available so you don’t need to be constantly checking

If the app crashes or freezes, try closing the application completely and restarting it. If the issue persists, reach out to our support team through the "Help" option within the app.

To upgrade your subscription, log in to your account via the web or desktop app, then navigate to the Account section in the side navigation. You should see a purple Upgrade button, and then follow the instructions on the screen.

The Heidi Desktop App is compatible with most modern Windows and macOS computers. We recommend using the latest versions of your operating system for optimal performance.

Experience the smoothest scribing experience with Heidi Desktop — designed for clarity, convenience, and uninterrupted focus.