Plan overview
Heidi offers plans for individual clinicians through to large organisations. Every plan includes unlimited transcription, standard templates, and access to Heidi Evidence with citations.
For the most up-to-date pricing in your currency, visit our Pricing Page.
Free
Unlimited notes with limited access to advanced templates. Advanced templates let you customise the structure, format, and output of your notes. In-session AI support is limited, including note editing and medically cited additions to your note.
Included:
Unlimited transcription and note generation using standard templates
Unlimited Evidence queries with transparent citations
Tasks and basic personalisation
10 Paid Credits per month across advanced templates, Ask Heidi, form filling, patient & session linking, and advanced in-session Evidence queries
Global healthcare-grade security
When you exceed your action limit, you can still generate notes using standard templates. Advanced features (custom templates, documents, Ask Heidi, form filling, and patient & session linking) will be paused until the following month.
Evidence Plus
Unlimited standalone Evidence, with the ability to control the sources referenced in medically cited queries. You can create unlimited notes using standard templates. The use of custom advanced templates are limited. Advanced templates let you customise the structure, format, and output of your notes.
Everything in Free, plus:
Premium evidence sources and journals (availability varies by region)
Personal evidence library
Unlimited use of Ask Heidi for simple edits on existing note.
Source Control to shape which sources are used in your answers
Evidence Plus is suited to clinicians who primarily want citation-backed clinical answers and source management, without needing advanced Scribe features.
Unlimited note editing and document creation via Ask Heidi
10 Credits per week for advanced in-session Evidence queries and agentic actions (PDF exports, email summaries, multi-session recaps)
10 Credits per month for Paid Scribe features, using custom templates, creating custom documents, and patient session linking.
Clinician
Unlimited notes with unlimited use of advanced templates. Advanced templates let you customise the structure, format, and output of your notes. Includes unlimited standalone Evidence, with the ability to control the sources referenced in medically cited queries.
Everything in Evidence Plus, plus:
Unlimited advanced templates, custom documents, and personalisation
Unlimited Ask Heidi usage
Evidence in patient visits with live suggestions
Patient-context-aware answers
Limited EHR integration access (Embedded integrations may be available depending on your EHR partner)
Priority support
Clinician is the right choice if you want unlimited documentation tools alongside premium evidence capabilities, but do not require team features.
Scribe Plus
Unlimited notes with unlimited use of advanced templates. Advanced templates let you customise the structure, format, and output of your notes. In-session AI support is limited, including note editing and medically cited queries.
Scribe Team
Unlimited notes with unlimited use of advanced templates, plus the ability to share templates across your team. Advanced templates let you customise the structure, format, and output of your notes. In-session AI support is limited, including note editing and medically cited queries.
Note that Scribe Plus, and Scribe Team are legacy subscriptions tiers that are only available to new customers in the EU, and UK.
If you are on a Scribe subscription, you are enjoying the benefits of unlimited advanced templates, an upgrade to Clinician would be recommended. Going to Evidence Plus or Evidence team would reduce your access to Advanced templates, so it is likely not the best path.
Evidence Team
Evidence Team provides shared evidence standards for teams, with Scribe at the Free level.
Includes:
All paid Evidence features (premium sources, Source Control, personal evidence library)
Shared evidence library and guidelines at the organisation level
Team management and centralised billing
Guided onboarding
Priority support
Evidence Team is designed for teams who need shared evidence governance without requiring paid Scribe functionality for all members.
Note: Evidence Team is managed through sales. Contact us for setup.
Practice
Unlimited notes with unlimited use of advanced templates, plus the ability to share templates across your team. Advanced templates let you customise the structure, format, and output of your notes. Includes unlimited standalone Evidence, with the ability to control the sources referenced in medically cited queries.
Everything in Evidence Team, plus:
Full Scribe functionality with unlimited advanced templates, documents, and Ask Heidi
Team template sharing
Document and session sharing
Session status tracking
Free assistant users
Template configuration with one-on-one support
Full EHR integration access, including both Embedded and Connected integrations
Practice is best for teams that need shared documentation workflows, integrations, and clinical evidence standards in a single plan.
Enterprise
Enterprise is built for large healthcare organisations with complex operational needs.
Everything in Practice, plus:
Single sign-on (SSO) and enterprise-grade governance
Dedicated customer success manager
Service availability commitments
Custom terms, hosting, and multi-team management
To discuss Enterprise, contact our sales team.
Comparing plans at a glance
| Free | Evidence Plus | Scribe Plus | Clinician | Evidence Team | Scribe Team | Practice |
Scribe |
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Standard Templates | ∞ | ∞ | ∞ | ∞ | ∞ | ∞ | ∞ |
Custom Templates | 10/mo | 10/mo | ∞ | ∞ | 10/mo | ∞ | ∞ |
Custom Documents | 10/mo | 10/mo | ∞ | ∞ | 10/mo | ∞ | ∞ |
Forms | 10/mo | 10/mo | ∞ | ∞ | 10/mo | ∞ | ∞ |
Evidence |
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Evidence Queries | ∞ | ∞ | ∞ | ∞ | ∞ | ∞ | ∞ |
Source Control | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ |
Upload Personal Guidelines | ✗ | ✓ | ✗ | ✓ | ✓ | ✗ | ✓ |
Patient & Session Linking | 10/mo | 10/mo | ✓ | ✓ | 10/mo | ✓ | ✓ |
AI Actions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
In-Session |
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AI note assistance (ie: Editing) | 10/mo | ∞ | ∞ | ∞ | ∞ | ∞ | ∞ |
Agentic actions (exports, emails, PPT, PDFs) |
| 10/week | 10/week | ∞ | 10/week | 10/week | ∞ |
In-Session Evidence Queries |
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| ∞ |
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| ∞ |
Suggestions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Teams |
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Team Management | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ | ✓ |
Team Template Sharing | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ | ✓ |
Team Evidence Guidelines | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ | ✓ |
EHR Integration |
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EHR Integration | — | — | — | Limited | — | — | ✓ |
Note on Paid Credits: On Free, you have 10 Paid Credits per month (shared across Scribe and Evidence). On Evidence Plus and Scribe plans (Scribe Plus / Scribe Team), you have 10 Paid Credits per week for advanced in-session Evidence queries and agentic actions. Note editing and document creation are unlimited on all paid plans. Clinician and Practice include unlimited advanced Evidence queries and agentic actions.
For full pricing details, visit our Pricing Page.
EHR integrations
Heidi offers two types of EHR integration:
Embedded integrations run inside your EHR as a widget, providing core Heidi functionality within your existing workflow. Lite integrations may be available on the Clinician plan depending on your EHR partner.
Connected integrations launch in Heidi and offer expanded functionality, including richer data exchange with your health record system. Connected integrations require a Practice plan or above.
If you are unsure whether your EHR partner is supported on the Clinician plan, or whether you need Practice for full integration access, please reach out to our team.
Managing your subscription
How to upgrade
To upgrade your plan, click any upgrade prompt in the app, or go to Settings → Billing → Upgrade.
Switching between annual and monthly billing
Monthly billing is only available for Individual subscriptions, it is not supported for teams. If you would like to switch between billing cycles, contact our support team. Your existing payment will be applied as credit towards your new billing arrangement. The next billing date will be confirmed during processing.
14-day free trial
Evidence Plus, Clinician, and Practice plans include a 14-day free trial so you can experience the full feature set before committing.