My consult notes are not generating
This usually happens for several reasons:
When there are too many people using the server simultaneously.
When your voice volume during the session recording is too weak for the system to recognise.
When your internet connection is unstable.
When you select the wrong voice input.
Regarding the first issue, we're actively working to fix it. In the meantime, here are some things you can try:
Ensure that your input device is correctly selected before starting to record. You can click on the dropdown menu to choose your microphone input. Also, pay attention to any warnings indicating that the system can't hear you; we'll display a warning message for you, even during recording.
If you have finished recording and your notes are not generating, click ‘resume’ for a few seconds then hover over the recording button and when ‘stop recording’ appears, click it.
Click on the three dots and select ‘Regenerate output’, and you should see Heidi regenerating your notes for you. If this doesn’t work, try refreshing the screen and regenerating the output a second time.
If your notes have still not generated properly, reach out to us on customer support so we can investigate the issue further.
It is taking ages to generate notes?
The generation of notes may be taking longer because you are on the free plan of Heidi Health. Once you have exceeded your monthly usage on the Free plan, the processing speed becomes slower than that of users on Heidi's Pro plan. This is because they get prioritised processing - meaning faster generation.
Additionally, note generation might be delayed if there are too many people using the server at the same time. If you experience this issue, you can try resuming the recording for a few seconds and stopping it again, or refreshing the page. Your recording will not be lost if you refresh - we keep it temporarily and securely saved.
"No transcripts were detected" error
You may have accidentally connected to another headset for the consult, which unfortunately means nothing was recorded, or your voice volume is too low. Read up on enabling microphone access here.
Failure code 400
Try the following options:
Regenerate the notes and refresh your screen.
Close the tab, sign in again, and find your previous session. Then attempt to regenerate the notes.
If none of these options work, please contact us at support@heidihealth.com.au.