Overview
Heidi Desktop App is designed to seamlessly support your Telehealth sessions, to get the most out of Heidi we recommend using our Desktop App, as this supports headphone usage and is the most stable option for Telehealth. Whether you’re managing your session on a Mac, Windows PC, or mobile device, this guide will help you set up Heidi for the most stable and effective experience.
1. Heidi Desktop App
For users seeking the most stable telehealth experience, the Heidi Desktop App offers an enhanced, reliable solution, compatible with both Windows and Mac. Specifically tailored for telehealth, it includes robust features like Bluetooth headphone support and reduces the likelihood of interruptions from other applications.
Key Features:
Bluetooth Headphones Support: The Heidi desktop app supports Bluetooth devices, enabling smooth recording with your preferred headset.
System-Level Audio Capture: Capture audio directly from your system, allowing uninterrupted multitasking.
Increased Stability: Ideal for telehealth users who rely heavily on Heidi for efficient and continuous operation.
How to Get Started:
Download & Install: Visit our website to download the Heidi desktop app here.
Configure Audio Preferences: Set up your audio to ensure Heidi captures all essential conversations.
Start Recording: Begin your session, allowing Heidi to transcribe in the background.
Automatic Note Generation: Once your session ends, Heidi will create a structured note based on the conversation.
To access the Heidi Desktop App, reach out to support for a download link.
2. Browser-Based Use: Three Methods for Telehealth
If you’re using Heidi alongside your Telehealth platform in a browser, follow one of these configurations to optimise performance and minimise potential disruptions. If you are using Heidi in the browser, you will need to play audio outloud - these methods do not support the use of headphones.
Method 1: Use Separate Browsers for Heidi and Telehealth
Opening Heidi and your Telehealth platform in different browsers (e.g., Chrome for Heidi, Safari for Telehealth) can prevent performance conflicts and streamline troubleshooting.
Split-Window Setup on Mac:
Open Two Browser Windows: Launch your two browser windows (e.g., Chrome and Safari).
Use Mission Control: Swipe up with three fingers on the trackpad or press F3.
Snap Windows Side-by-Side: Drag one browser window to one side of the screen and select the other for the remaining space.
Split-Window Setup on Windows:
Open Two Browser Windows: Launch both browsers (e.g., Chrome and Edge).
Snap the Windows: Drag one window to the left or right side of the screen and release. Snap the other window in the opposite half.
Method 2: Use Heidi on Mobile to Record While Playing Consult Out Loud on Computer
You can also open Heidi in a mobile browser and place the device beside your computer, allowing it to record while you conduct your session on your PC. This setup keeps Heidi and your telehealth platform completely separate, reducing potential strain on your computer and helping ensure better overall performance.
Method 3: Using Heidi and Telehealth in the Same Browser
This method is the most unstable option, and not recommended, but if you prefer to run both Heidi and your teleconferencing platform in the same browser (e.g., both in Chrome), follow these guidelines to minimise potential issues:
Close Unnecessary Tabs: Free up browser memory by closing unneeded tabs.
Check Permissions: Ensure that both Heidi and your telehealth platform have appropriate permissions for microphone and camera access to avoid conflicts.
❗ Running both platforms in the same browser will increase the chance of audio failure.
3. Using Headphones with Heidi on Desktop App
The Heidi desktop app supports the use of headphones, if you are using headphones in your Telehealth call you should use the Heidi Desktop app.
4. Pre-Recording Troubleshooting Tips
Below are some essential troubleshooting steps to ensure you’re ready for a seamless experience.
Checklist:
Audio & Video Settings: Verify that your devices are correctly configured.
Internet Connection: Ensure your connection is stable for video calls.
5. Additional Tips for Best Performance
Keep Software Updated: Regularly update both your browser and apps for optimal compatibility.
Adjust Browser Settings: Disable any unnecessary extensions that may interfere with Heidi.
Close Unneeded Apps: Free up your device’s memory by closing unused applications or tabs.
Run a Test Session: Record a brief session to check that everything works as expected before your Telehealth appointment.
Support Reminder: If you need any assistance with the Heidi Desktop App or setup tips, our support team is here to help. Just reach out, and we’ll guide you step-by-step.