The Heidi app offers all the same robust functionalities as our mobile browser version, additionally to the offline mode! Ensuring that you can perform all your usual tasks on the go.
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Getting started with our app is easy. You can download the app on your preferred mobile device by following the links below:

Once downloaded, log in with your existing account to access all your data and continue working seamlessly across your devices.

To create an account, simply open the Heidi app and tap on "Sign Up." You'll be prompted to enter your email address and create a password. Follow the on-screen instructions to complete the registration process.

If you've forgotten your password, tap on the "Forgot Password?" link on the login screen. Enter your registered email address, and we'll send you instructions on how to reset your password.

We understand how important it is to have an uninterrupted recording experience. With our app, the screen will not fall 'asleep' while you are transcribing or dictating. This feature ensures that you can record audio without any interruptions, making your workflow even better.

Offline mode let’s you start and stop sessions without internet connection. Everything will be safely saved, and your notes will be generated as soon as you’re back online.

You can start a new session (either in transcription or dictation mode) even when you’re offline. Your screen will display an “Offline Mode” indicator, and your transcript will be securely saved. Once you're back online, your notes will be automatically generated.

Offline mode also works as a backup for unstable internet connections. If you lose connection during an online session, your work will still be saved locally and synced once the connection is restored.

You can only resume an offline session while still offline. If you have reconnected to the internet at any point, the session has to be resumed while online.

You can still manually edit the note by typing and changes will be synced when you are back online.

To sync your data across multiple devices, make sure you're logged in with the same account on each device. The app will automatically synchronise your data, allowing you to access your information seamlessly from any device.

To ensure you have the latest features and security updates, keep your app updated. You can check for updates in the App Store or Google Play Store and update the app from there. If automatic updates are enabled on your device, the app will update automatically.

The Heidi app is compatible with most iOS and Android devices, including smartphones and tablets. For the best experience, we recommend using the latest versions of these operating systems.

If you’re using Zoom or phone calls etc. for a telehealth consult, you would have to use the desktop app. The mobile app does not support this, yet!

You can use headphone for the mobile app for dictation or if the patient is in the room with you. The mobile app does not support the sound coming from the headphones - but our desktop app does!

You have to be on web or desktop app to be able to upgrade your subscription. Simply log in to your account through your web browser and follow the steps to upgrade there.

If you’re having any issues with the app, close the app completely and re-open it. If you’re still having issues get in touch with us through the help button in the side bar.