Chat mentions allow you to notify multiple people at the same time, and work just like regular @mentions.

Out of the box, every team in Height comes with a default chat mention that automatically includes every member of the team.

This means that instead of having to manually create a custom chat mention and add each individual member of your team, you can immediately start using the default chat mention for your team after creating it.

*NOTE: Default chat mentions for teams aren't listed in Product settings → Chat mentions. Instead, they're automatically updated based on the members listed for the team.

From Product settings → Chat mentions, any workspace member can create a new chat mention. Once you pick a name and a handle, you can add as many workspace guests and members as you'd like.

People can be removed from a chat mention at any time, and chat mentions can also be renamed.

💡Tip: You can archive (and later restore) custom chat mentions as needed!

Please note, edits made to a default chat mention are based on edits made to the team itself. Specifically, if the team's name is changed, its chat mention handle is changed, too.

Similarly, if a user is added or removed from a team, that user is added/removed from the chat mention.

💡Tip: Archiving a team, automatically archives its default chat mention, and restoring a team restores its chat mention.

To notify a group of people at the same time, you just need to mention a chat mention's handle – starting with @ like @Marketing or @Engineering – similar to how you @mention individual users.

Workspace members can see and use all chat mentions. Workspace guests, however, can only see and use chat mentions for ones that they are a part of.

When a chat mention is used, any user who has access to the task and is part of the chat mention will receive a notification in their Inbox.

If anyone in a chat mention does not have access to the task, they will not receive a notification for the chat mention or be able to see the task.

People in a chat mention are not automatically subscribed to the task — so unless they are otherwise subscribed to the task (e.g. as an assignee), they will not continue to get new notifications about the task after the first chat mention notification.

This makes it easy to ask another department a quick question, without having them be automatically notified of later conversation in the future.