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Why aren't messages from Height tasks appearing in Zendesk tickets?
Why aren't messages from Height tasks appearing in Zendesk tickets?

What to do if you aren't seeing messages and updates cross-posting between Height & Zendesk

Kat Li avatar
Written by Kat Li
Updated over a week ago

If you're seeing Zendesk internal notes cross-post successfully to Height tasks but not vice versa, this may be due to the "Batch task updates in internal notes" setting, which collects all updates and messages from a linked task into one internal note per every 5-minute time window. If you want to receive each task update immediately and as separate internal notes on linked tickets, you can turn off this default from Product settings β†’ Integrations β†’ Zendesk.

If you are not seeing cross-posted updates on either side, check your Zendesk account to make sure you have at least one user seat available. Our integration requires the creation of a Zendesk bot user to work correctly.

If you have no seats available, please add an additional seat to your plan and click the Retry button from the Zendesk integration settings page.

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