If a bundle on your storefront is stuck in a loading state and won't display properly, it's usually because one or more products in the bundle were modified in Shopify after the bundle was published. When product data gets out of sync with the bundler, the bundle can fail to render.
In this article:
Why bundles get stuck
Bundles can get stuck loading when:
A product included in the bundle was edited in Shopify after the bundle was published (title, variants, pricing, images, or other product data).
Product changes weren't synced with the Atlas Bundler.
The bundler relies on the product data that existed when the bundle was published. If that data changes on the Shopify side, the bundler can fail to load because the product information it expects no longer matches what Shopify returns.
How to fix a stuck bundle
The fastest fix is to re-sync the product by removing and re-adding it:
Open the Bundle Deals dashboard and click the edit icon on the affected bundle.
Identify which product was recently changed.
Remove that product from the bundle.
Re-add the same product back into the bundle.
Click Publish Bundle to republish.
After republishing, refresh your storefront to confirm the bundle loads correctly. Use an incognito window or clear your browser cache to avoid seeing a cached version of the broken bundle.
💡 If you're not sure which product is causing the issue, remove and re-add all products in the bundle. This forces a full re-sync with Shopify's current product data.
If editing doesn't work
If removing and re-adding products doesn't resolve the issue, create a new bundle:
Note down the settings of your stuck bundle (offers, pricing, targeting, etc.).
Create a new bundle with the same configuration.
Publish the new bundle.
Delete or set the old stuck bundle to draft.
Refresh your storefront in an incognito window to confirm the new bundle displays correctly.
⚠️ Always verify your fix by checking the storefront in an incognito or private browsing window. Your regular browser may show a cached version of the stuck bundle even after the fix is applied.
If the issue persists with a freshly created bundle, contact support through Intercom web chat (type "Talk to agent") or email support@helloatlas.io with the bundle name and a link to the affected product page.