I couldn’t scan an article, what do I do?

If the scanner error is fixed on the same day, you can scan the product later that day. Alternatively, you can contact us at info@hellofreshgo.de - just specify the name of the item, your HelloFreshGO card number and your name.

I forgot to scan an article, what do I do?

Please contact us at info@hellofreshgo.de with the name of the item, your HelloFreshGO card number and your name.

I scanned an article by accident, what do I do?

You can remove the double scanned item on the display by pressing the cross next to the item name.

If you notice it after the purchase, you can contact us at info@hellofreshgo.de and we will take care of it. Please know that we can only cancel the purchase if you have not yet received an invoice.

What happens if I get logged out during my shopping process but haven't made a purchase yet?

For security reasons we have set up a 60 second countdown. This will automatically log you out and protect your account if you forget to log out.

If you need a little longer to complete your purchase while you're still searching for your products, that's no problem at all. Just log in again by holding your card against the card reader or use your fingerprint and complete your purchase.

What happens if I was logged out during my shopping process and scanned items I didn't want to buy?

For security reasons we have set up a 60 second countdown. This will automatically log you out and protect your account if you forget to log out.

If you have already scanned a few items and have them in your shopping cart, they are considered purchased and will be debited from your account. Please make sure to complete your purchase before the countdown expires.

If you do not wish to purchase the items, please contact us at info@hellofreshgo.de. Please know that we can only cancel the purchase if you have not yet received an invoice.

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