Who this is for: Hosts and Cleaning Companies at a property where the building entrance uses ButterflyMX.
What is ButterflyMX?
ButterflyMX is a video intercom with a touchscreen at the building entrance. To get in for a Landing job, you either enter a code on the screen or use a virtual key by scanning a QR code. Both the code and the QR code are in your access instructions in the Host App. This gets you into the building only. Once you are inside, use the unit's own access method to get into the home.
How do I get into the building with ButterflyMX?
Your access instructions in the Host App give you both a code and a virtual key QR code. Use either one.
With the code:
Start the job in the Host App and tap "Access Instructions" to get your code.
Enter the code on the ButterflyMX screen to unlock the door.
With the virtual key:
Select "Virtual Key" on the ButterflyMX screen.
Scan the QR code from your access instructions to unlock the door.
If the door does not unlock
If the door does not unlock, work through these first:
Check you are at the right property and building. Open the job in the Host App and check the address in the job information, then make sure you are at that building and its entrance.
Double check the code and re-enter it exactly as shown in your access instructions.
Try the other method. If the code did not work, select "Virtual Key" and scan the QR code from your access instructions. If the QR code did not work, enter the code instead.
If it still will not open, note any error or message shown on the ButterflyMX screen, then let Landing know what is happening, say which home you are in, and tell Landing the error or message you saw.