Who this is for: Hosts and Cleaning Companies at a home that uses a KeyNest.
What is a KeyNest?
A KeyNest is a smart key locker on the property that holds the physical keys for the home. You collect the keys with a code on the KeyNest screen, use them to get in, and return them when you finish.
The locker location and your code are in your access instructions in the Host App, and you can also see the code by tapping "View Codes" in the app.
How do I collect the keys from the KeyNest?
Start the job in the Host App and tap "Access Instructions" to get the KeyNest location and your code. You can also see the code by tapping "View Codes" in the app.
Find the KeyNest locker at the location shown and touch the screen.
Select "Collect Key," enter your code, and press "Enter."
A small bin opens. Take the keys and close the locker door, then use them to get into the building and the unit.
How do I return the keys?
Return all the keys and fobs to the KeyNest at the end of your job.
On the KeyNest screen, select "Drop Off Keys."
Open the bin. Scan the fob on the NFC logo beside the screen, or enter the code on the back of the KeyNest tag.
Put the keys back into the bin and shut it.
Failing to return the keys to the KeyNest at the end of your job may result in a strike, and repeated issues may lead to removal from the platform.
If the KeyNest is not working
Try the fix for your situation first:
If the code will not open the bin, re-check the code in your access instructions or in "View Codes" in the app, make sure you selected "Collect Key," and enter it again.
If the drop-off will not work, make sure you selected "Drop Off Keys" and not "Collect Key." If the fob will not scan or the keys have no fob, use the code on the back of the KeyNest tag to open the bin.
If that does not work, or the problem is something else, let Landing know, say which job you are on, and describe the issue you are having. Do not troubleshoot the locker hardware yourself, since some fixes need Landing to approve and set up. Common issues to report:
The code will not open the bin.
The drop-off will not work.
The keys are not in the bin.
The locker has no power, or the screen will not work.
The locker is offline, or shows an error.
You cannot find the locker.