Landing has standards and expectations of all Landing Hosts across its Homes in all cities, states, and countries. Every Home is fully finished, exceptionally clean, and ready to welcome a Member. Hosts are the trusted ambassadors of Landing in their hometown, welcoming Members to the flexible lifestyle Landing offers. These standards are enforced by the Landing Host Team to keep a consistent product and experience for Members, good standing relations with Properties & Trusted Contractors, and enjoyable hosting experiences for Hosts. Failure to uphold any of Landing's standards negatively affects Landing's ability to do this and could result in discipline for a Host, up to and including removal from the Host Platform. All questions regarding Landing's standards should be directed toward the Landing Host Team.
Enjoy your Landing role! Positivity and joy are contagious. We hope you are enjoying your role as a Landing Member Host. Interactions with Members, Properties, and Landing Headquarters employees will reflect your positive attitude during your Landing job and will be appreciated.
No Smoking Smoking tobacco and other substances are prohibited when working with Landing. If a Host smells smoke or sees remnants of someone smoking in a Home they are to alert Landing HQ immediately. Hosts who smoke in a Landing Home or on property grounds while working with Landing will result in immediate removal from the Landing platform. Interacting with a Landing Member while under the influence of any substance will result in immediate removal from the platform.
Phone Usage Hosts are expected to have sufficient battery life upon arrival at a job. Hosts should not use their phones for any other activities during a job that might interfere with HQ or Member communication during the job.
Host Profile Photos Host profile photos on the Landing app should be professional and appropriate. When uploading a new profile photo, be sure that it follows the following rules:
You must be wearing a shirt.
No peace/hand signs or filters
Make sure that we can see your full face in the photo
It should be a solo photo, not a group shot
No alcohol, drugs, or weapons are allowed in the photo
Property Expectations Hosts are permitted at Landing Property and/or Homes when directed by Landing HQ through the Landing Host app. Properties, Homes, and Job time frames are explicitly listed in each job and should be followed while completing a job. Hosts are not permitted to enter Landing homes that are not explicitly stated in their app. Hosts are not permitted to use property amenities.
While on a tour, Hosts are sometimes asked by the Prospect to see other Homes at the Property. If this happens, the Host should contact the Landing Host Team through their app for permission and access instructions before proceeding to the Home.
Hosts should alert the Landing Host Team if their job is running over the predicted time frame of a job. The Host Team will assess the situation and adjust the Host's app appropriately to reflect the time change, if necessary.
Parking Finding and paying for any necessary fees are the responsibility of the Host. Landing does not reimburse any parking fees.
Politeness and Professionalism Landing Hosts are the faces of Landing in each Market. When interacting with Properties, Members, and HQ Hosts should speak with politeness. Any requests by the property should be relayed to HQ through the app. Headquarters will manage any ongoing inquiries made by Properties or Members.
Restroom Usage All Properties have restrooms in the lobby and/or common area of the building for Hosts to use while on site. This is to ensure cleanliness and sanitation between Home cleanings.
Bringing others to a Landing Host Job Landing hires all Hosts as Independent Contractors and expects all Landing Jobs to be completed independently. The host who claims the job in the Landing Host app is expected to complete the job on their own with no assistance from another person. This policy includes bringing children, spouses/significant others, friends, or subcontractors.
Pets Hosts are not to bring animals to a Landing Home. If a Host has a need for a service animal they should contact the Landing Host Team prior to their first job. Some Members may have pets approved to live in their Home during their stay. If a Host sees an animal in a Home they should alert the Landing Host Team for confirmation the animal is registered with Landing.
Damages It is the responsibility of Landing Hosts to inform Landing Headquarters of any damages, maintenance issues, and illegal activity in a Landing Home. If a host sees an issue or something that does not align with Landing's standards in a Home they should contact the Landing Host Team immediately to report the issue. Sending photos of the issue is helpful in correcting Home issues and is requested with each issue.
Communication Landing's hosts are the eyes and ears on the ground and are expected to communicate effectively, consistently, and clearly with the Landing team. This includes but is not limited to, responding to chat messages in a timely manner, answering direct questions, as well as being clear about the status of a home, or a job. Hosts should never purposely misinform or mislead HQ Employees, Properties, Contractors, Hosts, or Members of Landing. Landing hosts should always be professional, courteous, and kind when interacting with others.
Completing Jobs All tasks in a job should be completed before a Host leaves the property, jobs are not completed until all requested tasks are completed. If a Host is unable to complete a requested task the Host should contact the Landing Host Team before leaving.
Releasing Host Jobs If a Landing Host is not able to complete a critical job they have claimed they should release the job in the Host app twenty-four (24) hours prior to the start time of the job for another Host to claim. If a Host has to release a critical job after the twenty-four (24) hour time limit they will not be able to release the job on their own through the app. In this instance, the Host should contact the Landing Host Team informing them they will not be able to make the job and it needs to be removed from their app.
If a Landing Host is not able to complete a non-critical job they have claimed they should release the job in the Host app three (3) hours prior to the start time of the job for another Host to claim. If a Host has to release a critical job after the three (3) hour time limit they will not be able to release the job on their own through the app. In this instance, the Host should contact the Landing Host Team informing them they will not be able to make the job and it needs to be removed from their app.
Dropping a job within the given timeframe of the start time should only be done in extreme situations, any time a host drops a job within the timeframe given of the start time a strike will be added to their account. Hosts are given 3 strikes before being removed from the platform.
Not communicating with the Landing Host Team before the start time of a job that the host is unable to complete the job constitutes a No Call No Show. No Call No Show's are serious and impede the ability for Landing to serve members well, as such, a no call no show can be grounds for immediate removal from Landing.
Releasing a Job Due to Uncontrollable Circumstances If a drop is dropped due to an uncontrollable reason such as car trouble, family or personal emergencies, etc. the Host should send proof of the reason for dropping the job last minute.
Removal of jobs from a Host's app Landing holds the right to remove canceled or un-needed jobs from a Hosts App up to three (3) hours prior to the start time posted in the Landing Host App with no compensation for the job. Cancelations that take place after three (3) hours prior to the start time of the job will remain in the Host's app and the Host will be compensated for 2 hours of the job's pay. If you arrive at a job that is unable to be completed, you will be compensated for 2 hours of the job's pay plus any incentive pay included when the job was claimed and reimbursements that may have been incurred during the job.
Updating the Landing Host App Hosts are encouraged to frequently update their Landing Host App. The Landing Host App is continuously updated with new information and features for Hosts to use while on the job. Hosts who do not have the most current and up-to-date app will result in potentially not having all the information needed to complete a job in Market.
Postings and claiming jobs in the Landing Host App All Landing Host Jobs are posted based on the needs of Landing HQ and Landing Members via the Landing Host App. Jobs are claimed on a first come first serve basis by Landing Hosts dependent on their availability and willingness to work for Landing.
Cleanliness of Homes Each Landing Home should be up to par with the cleanliness standard described in the Landing Host App after each cleaning job and during all other jobs in unoccupied Homes. If a Host has a question regarding cleanliness and cleaning procedures they are encouraged to contact the Landing Host Team directly for further instruction. Hosts are required to provide and bring their own cleaning supplies to all Host Jobs. We suggest all Hosts wear latex gloves when cleaning Landing Homes as protection against cleaning products and illness. Hosts can find the list of suggested cleaning supplies here.
Host Jobs are subject to inspection by Tenured Hosts, Landing Headquarters Employees, and/or Landing Members. Inspections of Host Jobs are used to provide additional tips, feedback, and assistance to promote and provide improvement to Hosts in each Market. Following an inspection, The Landing Host Team will reach out to the Host to provide feedback to improve the skills needed to complete Landing Host Jobs. Feedback from inspections plays a contributing factor to Landing's Host Rating System.
Job Safety Hosts have the right to leave a job if they feel unsafe or in danger on a Job. If a Host decides to leave the Home and/or Property they should contact the Landing Host Team immediately through their Landing Host app with details regarding the situation and why they feel they need to leave.
Driving Prospects and Members Landing Hosts should never allow a Prospect or Member in their personal vehicle under any circumstance. Some Host Jobs, such as tours, require Hosts and Prospects/Members to travel between properties. Landing asks Hosts to walk with Prospects/Members to each property, distance permitting, ride separately in individual, personal vehicles, use public transportation, or use ride-sharing services between properties.
PEX Card PEX Cards are to be used only when explicitly directed by Landing through the Landing Host App. Hosts are to contact Landing when they receive their PEX Card in their Landing Host Welcome Package for activation of their card. Landing will add monetary funds to the Host's card as needed for jobs claimed by the host. PEX Cards are not to be used for personal use at any time and should not be used to purchase items for Landing Homes unless directed by Landing HQ through the Landing Host app.
Taxes Landing encourages Hosts to seek tax advice from a professional. Landing employees cannot advise Hosts on tax issues. Landing Hosts will be distributed 1099s for work completed with Landing.
Host Removal Landing reserves the right to remove a Host from the Landing platform if the Host's performance is deemed not in line with Landing's standards by the Landing Host Team.