Who this is for: Hosts and Cleaning Companies claiming jobs on the Landing platform.
What incentive pay is
Incentive pay is an extra amount Landing adds to a job on top of its normal pay. Landing adds it before the job is claimed, so if a job has incentive pay you can see it when you claim it. It is never added afterwards.
What you get paid for a completed job
Landing pays you the full job pay, plus any incentive pay, for every job you complete.
What you get paid if a job is canceled
What you are paid depends on who canceled the job and how close to the start time it was canceled.
The table below shows the pay for a canceled job in each case. A job canceled exactly 3 hours before the start time counts as within 3 hours.
Who canceled | When | What you are paid |
You or Landing | More than 3 hours before the start time | Nothing |
Landing | Within 3 hours of the start time | 2 hours of the job's pay, with no incentive pay |
You | Within 3 hours of the start time | Nothing |
If something is stopping you from completing a job
When something gets in the way of a job, the expectation on both sides is that we do everything we can to still get it done. You keep working the problem on site, and Landing works it from our end. Marking a job unable to complete is the last resort, not the first move.
If you arrive and something is preventing you from doing the job, start a chat with Landing in the Host App before you do anything else. Landing needs to hear from you to follow up and to change the job status to unable to complete.
Landing can help you troubleshoot access to the unit or the storage unit, and work through other situations that are blocking you. More often than not the job can go ahead once that is sorted.
Staying until the job end time
When you claim a job you agree to be at the unit until the job end time if that is what it takes. Stay on site while Landing is helping you work through the problem.
Leaving in the middle of a job before the issue is resolved can put your account under review. This applies even if the job is later marked unable to complete.
What you get paid for an unable to complete job
A job can be marked unable to complete for a number of reasons. Common ones include problems getting access to the unit, materials that are missing, and a member who has not moved out yet. A Landing error can also make a job impossible to complete.
Where the reason is a valid one, you are paid 2 hours of the job's pay.
If the job was scheduled for 1 hour, you are paid for that 1 hour rather than 2.