Who this is for: Hosts and Cleaning Companies working in a Landing home.
If there are a lot of items left, the member may not have moved out
A home with a lot of belongings still in it, especially clothing, often means the member has not actually moved out yet.
Do not start clearing anything. Start a chat with Landing straight away, send photos, and let Landing confirm with the member whether they have moved out. Landing will tell you how to proceed.
What you can throw away
Anything that is clearly trash, you can dispose of as part of the job. Empty packaging, food waste, used toiletries, and rubbish left around the home.
See Trash Disposal at a Landing Property for where to put it.
What you must check with Landing first
Do not throw any of these away until Landing has confirmed it is safe to.
Identification and documents. Passports, driving licences, ID cards, bank cards, paperwork.
Medication and medical items. Prescriptions, treatments, medical equipment.
Clothing, where there is a lot of it. A single sock is trash. A wardrobe full of clothes is not.
Anything that looks valuable. Electronics, jewellery, keys, bags.
Send Landing a photo of what you have found. Landing checks with the member, then tells you what to do with it. That may still be to throw it away, but that decision is Landing's to make, not yours.
How to report items you have found
Photograph the items where you found them.
Start a chat with Landing and send the photos.
Say where in the home you found them and roughly how much there is.
Carry on with the rest of the job while you wait, unless Landing tells you to stop.
Report it as soon as you find it rather than at the end of the job. If the items need saving for the member, Landing creates a job for you or another Host to take them to the market's storage unit, and that is easier to arrange while you are still there.
Never dispose of a member's belongings on your own judgement
If you are not sure whether something is trash or a belonging, treat it as a belonging and ask.
Throwing away something that mattered to a member is far harder to put right than leaving something in place for an extra day.
For what should be in a home as standard, see Houseware Inventory & Room Location.