You should reach out to a Member before any Host Job in an occupied unit. If you are on a Member Check-In, please reach out to the member at least one hour before the member is set to arrive at the home.
Things to Remember When Texting a Member
Be delightful, give them a warm welcome!
Tell them your name
Let them know you are with Landing
Inform them of what Host Job you are doing
*Landing uses a masked number system that protects Members' and Hosts' phone number from the other party! Just contact the Member through your Host App!