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Review Invites, Review Credits & Reply Credit Limits
Review Invites, Review Credits & Reply Credit Limits
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Written by Hellopeter
Updated over a week ago

What are review invites?

Review invites are the foundation of growing a trusted online presence and building social proof. When using Hellopeter’s review invites, you give your customers a friction-free way to leave their feedback. Our review invites don’t require your customers to login or create an account on Hellopeter.

We have four types of review invites that you can send out from our platform. These are:

  • In-Mail invites allow your customers to write and submit reviews right from their email, without ever leaving their inbox

  • Landing page email invites drive customers out of their email to a landing page where they can write and submit their review

  • Landing page SMS invites drive customers from an SMS to a landing page where they can write and submit their review

  • WhatsApp invites is a link embedded in the email review invite. This drives customers directly into WhatsApp where they can write and submit their review

What other review collection methods do you offer?

We offer a number of additional methods to help you collect reviews and make it easy for your customers to leave their feedback. Except for the on-site collection widget, and WhatsApp share link, your customers will be required to login or create an account with Hellopeter in order to write their reviews.

  • Review share link - allows you to share your unique review link, or embed in your email signature so that your customers can easily review your business

  • WhatsApp share link - allows you to share your unique WhatsApp review link, or embed in your email signature so that your customers can easily review your business

  • QR codes - allows your customers to scan and review, by displaying your unique QR code in-store, on invoices or other marketing collateral

  • On-site collection widget - Makes it easy for your customers to leave reviews directly from your website by installing our review collection widget

  • Facebook collection widget - Makes it easy for your customers to write reviews on Hellopeter from your Facebook business page

  • Organic review collection - Allows your customers to go to Hellopeter’s website to search for your business to write their reviews

What is the difference between review invites and your other collection methods?

Review invites differ from other collection methods as we’re able to verify your customers when sending review invites via the Hellopeter platform.

What are review credits?

Review credits apply to our paid plans. For every review credit, you receive an equal number of reply credits. One review credit enables you to access customer data for a given review where the source of the review collected is not from a review invite.

Only one review credit will be used per review irrespective of the number of times that review is viewed. You have unlimited review credits where the source of the review is from a review invite sent via the Hellopeter platform

A reply credit enables you to reply to a review where the source of the review is not from a review invite. You have unlimited reply credits where the source of the review is from a review invite sent via the Hellopeter platform.

Review credits may be used up faster than your reply credits in circumstances where you decide to only access the customer data and not reply to the customer directly from the Hellopeter platform.

What are reply credits?

One reply credit allows you to reply to a review where the source of the review collected is not from a review invite. Reply credits are not counted when replying to reviews generated using review invites.

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