Once your data is migrated into Walla from your previous software or mailing list, Walla will send a welcome email to your clients informing them that they can now create a studio login and set up their account with Walla to access their active plans from migration.
Can I customize the Welcome Email?
Welcome Emails are not editable as it is standardized for all migrations.
Who is sent the Welcome Email?
For migrating studios, Welcome Emails are sent to active clients who have had a visit or purchase in the last 90 days prior to migration at your studio.
Clients with existing Walla accounts (such as if they have an account with another business) will not receive the Welcome Email. Instead, they can log in with their existing username/password.
Clients with invalid emails will not receive the Welcome Email.
How to help clients who didn't receive the Welcome Email:
Confirm that the client's email address is correct. If it is not, edit it in the Client Profile. (If the email is locked, contact Walla's Support Team to help update the email to the correct address). Once the email address is updated, click the "resend email" button from the client profile Contact Info section.
Confirm if the client is using Walla to access another business. If so, direct them to log in with the same username/password.
If needed, click the green Actions button from the client profile and select "send password reset link"