Firstly, please be aware that every spin and transaction you initiate is meticulously recorded in our database. In the event that you suspect an error or issue during your gameplay, we kindly request you to promptly report it to our customer service team. To help us assist you efficiently, kindly provide the following information:
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- Your user ID
- The name of the game in question
- The timestamp of your gameplay
- Details regarding your stake amount and your balance before and after the issue occurred
- If possible, attach a screenshot displaying the encountered error.
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Our dedicated customer service team will promptly review the information you provide and offer assistance without delay.