One of the most important things for players is keeping their accounts safe and this is a top priority for COCO as well. We always ensure that the system is securely protected. However, sometimes there can be problems arising from external factors. Therefore, we have some advice for you to consider in order to enhance the level of protection for your assets.
Please refrain from clicking on unfamiliar links or providing account passwords or any crucial information to strangers through email, chat groups, or private messages. Aside from the necessary information required for completing account verification directly on the website https://coco.game/, we will not request any additional information through other channels.
For events or giftcode, we will announce them publicly and fully. If someone sends you a link and notification that you have received a gift, please be careful, you can send that information back directly to COCO so we can check and verify it.
Please complete all three steps of account verification. If you make any changes to your documents, kindly inform us promptly so that we can update accurate information. In case your account encounters any problems, we will rely on the data you previously provided for verification. Any changes made without prior notice may result in the denial of support.
You should verify your email account when you have just finished registering, after verification, you won't be able to change the email address anymore (however, if you want to change the email address, please contact online support). In case someone else logs into your account, as long as you still have control over the email password, you can still change the password on the Coco website as usual.
Please press Profile Settings -> Verify to confirm and link your email account with the Coco account
Install additional antivirus software and activate a firewall to minimize the risk of your account being hacked.
Keep information about your assets confidential to reduce the likelihood of being tracked by hackers.