Isla supports patient-level contact preferences across SMS and Email. This ensures clinical communications reach patients through their preferred channel.
How Communication Preferences & Fallbacks Work
All patients will have 'No preference' set by default. However, a patient's preferred communication method can be manually set to SMS or Email.
This means that any messages or requests will be sent via the preferred communication method.
If a patient has 'No preference' set and lacks a mobile phone number on file, the system automatically falls back to email to ensure messages are sent successfully.
How to Set or Update Patient Contact Preferences
Open the patient's record in Isla.
Click 'Edit' in the upper-right corner, then select 'Edit patient details'.
Scroll to 'Communication preference' and choose one of the following options:
No preference
SMS only
Email only
Click 'Update' to save your changes.