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My video is above the file size limit
My video is above the file size limit
James Jurkiewicz avatar
Written by James Jurkiewicz
Updated over a year ago

Isla has a limit of 2GB for files to be uploaded to the platform. This is to avoid files being corrupted from uploads taking too long, and poor user experience for users waiting for big files to upload, as well as clinical colleagues to review submissions.

This may result in videos not being able to be uploaded to the Isla platform if they're too long.

If your video is too long, you can shorten it and submit in batches:

  • On iPhone or iPad, this video shows you how

  • On Android devices, this video shows you how

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