Registered with your drivers license?
When MyWheels' automatic security system is unable to verify your information, you are unable to claim a car. You might notice this on your first try. Therefore, we advise to make a test ride before you actually need the car for the first time.
We as Hely have to respect our partners' safety checks. We cannot look up or change anything for you. You will need get in touch with MyWheels during office hours.
Registered with iDIN?
In some cases we were unable to verify your information with iDIN. So Hely will check your account manually. This generally takes one till two business days. If you have questions regarding this matter, you can always contact Hely.