Usage

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17 articles in this collection
Written by Team Hely, Jusie, and Laila

Hely is not available in my appstore, what to do next?

Hely is only available in the Dutch appstore. In the following video an explanation is given how to change the appstore.
Jusie avatar
Written by Jusie
Updated this week

How does the Bluetooth bike lock work?

A bit different, but still a piece of cake.
Laila avatar
Written by Laila
Updated over a week ago

What operating system do I need to use Hely?

Can't download the Hely app? It might be your operating system.
Jusie avatar
Written by Jusie
Updated this week

Where can I find the vehicles?

All the vehicles can be found at the Hely Hub.
Jusie avatar
Written by Jusie
Updated over a week ago

Hely doesn't connect with the servers

Jusie avatar
Written by Jusie
Updated over a week ago

Why do I pay when my vehicle is parked?

This is because the vehicle still remains exclusively available to you.
Jusie avatar
Written by Jusie
Updated over a week ago

Can I go abroad with Hely?

Jusie avatar
Written by Jusie
Updated over a week ago

Where do I park my vehicle after my ride?

Please return your vehicle to the Hely Hub where you started.
Jusie avatar
Written by Jusie
Updated over a week ago

What about parking fees?

We aren't able to cover your parking costs outside of the hub.
Jusie avatar
Written by Jusie
Updated over a week ago

I get an error when trying to start my ride for the first time.

Your account probably could't be verified right away. Please get in contract with Hely and/or MyWheels.
Jusie avatar
Written by Jusie
Updated over a week ago

My vehicle won't (un)lock.

Contact the relevant partner.
Jusie avatar
Written by Jusie
Updated over a week ago

The vehicle was stolen during my rental. What do I do?

Report theft immediately to the relevant vehicle partner as well as to the police.
Jusie avatar
Written by Jusie
Updated over a week ago

How do I start the (e-)car?

You can unlock and start the car via the Hely app
Jusie avatar
Written by Jusie
Updated over a week ago

Oops... Damage.

Please report any damage you notice or cause to the relevant vehicle partner right away.
Jusie avatar
Written by Jusie
Updated over a week ago

How do reservations work?

You can easily reserve a vehicle in the Hely app from two weeks in advance.
Team Hely avatar
Written by Team Hely
Updated over a week ago

Help, my phone died during my ride!

Make sure your vehicle is securely locked.
Jusie avatar
Written by Jusie
Updated over a week ago