Usage

Team Hely avatar Jusie avatar Laila avatar
16 articles in this collection
Written by Team Hely, Jusie, and Laila

How does the Bluetooth bike lock work?

A bit different, but still a piece of cake.
Laila avatar
Written by Laila
Updated over a week ago

What operating system do I need to use Hely?

Can't download the Hely app? It might be your operating system.
Jusie avatar
Written by Jusie
Updated over a week ago

Where can I find the vehicles?

All the vehicles can be found at the Hely Hub.
Jusie avatar
Written by Jusie
Updated over a week ago

Hely doesn't connect with the servers

Jusie avatar
Written by Jusie
Updated over a week ago

Why do I pay when my vehicle is parked?

This is because the vehicle still remains exclusively available to you.
Jusie avatar
Written by Jusie
Updated over a week ago

Can I go abroad with Hely?

Jusie avatar
Written by Jusie
Updated over a week ago

Where do I park my vehicle after my ride?

Please return your vehicle to the Hely Hub where you started.
Jusie avatar
Written by Jusie
Updated over a week ago

What about parking fees?

We aren't able to cover your parking costs outside of the hub.
Jusie avatar
Written by Jusie
Updated over a week ago

I get an error when trying to start my ride for the first time.

Your account probably could't be verified right away. Please get in contract with Hely and/or MyWheels.
Jusie avatar
Written by Jusie
Updated over a week ago

My vehicle won't (un)lock.

Contact the relevant partner.
Jusie avatar
Written by Jusie
Updated over a week ago

The vehicle was stolen during my rental. What do I do?

Report theft immediately to the relevant vehicle partner as well as to the police.
Jusie avatar
Written by Jusie
Updated over a week ago

How do I start the (e-)car?

You can unlock and start the car via the Hely app
Jusie avatar
Written by Jusie
Updated over a week ago

Oops... Damage.

Please report any damage you notice or cause to the relevant vehicle partner right away.
Jusie avatar
Written by Jusie
Updated over a week ago

How do reservations work?

You can easily reserve a vehicle in the Hely app from two weeks in advance.
Team Hely avatar
Written by Team Hely
Updated over a week ago

Help, my phone died during my ride!

Make sure your vehicle is securely locked.
Jusie avatar
Written by Jusie
Updated over a week ago