Usage

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15 articles in this collection
Written by Jusie de Casseres

Where can I find the vehicles?

All the vehicles can be found at the Hely Hub.
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Written by Jusie de Casseres
Updated over a week ago

Why do I pay when my vehicle is parked?

This is because the vehicle still remains exclusively available to you.
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Written by Jusie de Casseres
Updated over a week ago

Can I go abroad with Hely?

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Written by Jusie de Casseres
Updated over a week ago

Where do I park my vehicle after my ride?

Please return your vehicle to the Hely Hub where you started.
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Written by Jusie de Casseres
Updated over a week ago

What about parking fees?

We aren't able to cover your parking costs outside of the hub.
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Written by Jusie de Casseres
Updated over a week ago

Refueling and charging

With our fuel and charging cards you can access all petrol stations and public charging points in the Netherlands.
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Written by Jusie de Casseres
Updated over a week ago

I get an error when trying to claim a car for the first time.

Maybe MyWheels has rejected your account. Please contact MyWheels during office hours so they can instruct you how to have this overridden.
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Written by Jusie de Casseres
Updated over a week ago

Where can I find the handbrake on the Nissan Leaf?

The handbrake is the foot pedal on the far left.
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Written by Jusie de Casseres
Updated over a week ago

My vehicle won't (un)lock.

Contact the relevant partner.
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Written by Jusie de Casseres
Updated over a week ago

Huh, my car won't start?

First, unlock the car by clicking on the green icon 🔓 in the app. Then, press the clutch pedal down while starting the car.
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Written by Jusie de Casseres
Updated over a week ago

The vehicle was stolen during my rental. What do I do?

Report theft immediately to the relevant vehicle partner as well as to the police.
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Written by Jusie de Casseres
Updated over a week ago

Oops... Damage.

Please report any damage you notice or cause to the relevant vehicle partner right away.
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Written by Jusie de Casseres
Updated over a week ago

How do reservations work?

Vehicles in the XL price bucket can be reserved up to two weeks in advance.
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Written by Jusie de Casseres
Updated over a week ago

Help, my phone died during my ride!

Make sure your vehicle is securely locked.
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Written by Jusie de Casseres
Updated over a week ago

Can I adjust the height of my bike seat?

Yep! Use the lever under your seat.
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Written by Jusie de Casseres
Updated over a week ago