Cancelling appointments in Hero is easy.

Firstly, find the appointment you would like to cancel in the diary and click it. You will then see the below screen appear:

Once, you see this screen, click 'View.' You will then see the following screen appear:f

Click the three dots at the top right of the appointment view screen to cancel your appointment.

Once clicked, a pop-up modal will give you some options.

You can choose to cancel the appointment and the invoice, or if the invoice is already paid, it will give you the option to refund the patient. You are also able to 'suppress patient mail' which will not notify the patient of this occurrence.

Click submit to cancel the appointment.

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