Your specialist may offer appointments via video consultation. See how this works below.

How it works:

  • You will have selected to book a video appointment in Hero's booking process¬†

  • Your clinician will then send you an email or text message with a link to load your video consultation, that looks something like this:

What you need to do:

  • Once you receive the message click on the link

  • It will then open your internet browser (e.g. Chrome, Firefox, Safari)¬†

  • It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.

  • You should then be able to see yourself.

  • You should then wait for the GP to join the consultation.

What do I need for it to work?

  • We recommend using a computer for the best results¬†

  • Hero and Whereby are most compatible in Google Chrome and Firefox

What if I can't access the link on my computer?

You can also access the link on a smartphone. Just open the emailed link on your smartphone and it should direct you to your consult.

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