Your specialist may offer appointments via video consultation. See how this works below.
How it works:
You will have selected to book a video appointment in Hero's booking process
Your clinician will then send you an email or text message with a link to load your video consultation, that looks something like this:
What you need to do:
Once you receive the message click on the link
It will then open your internet browser (e.g. Chrome, Firefox, Safari)
It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.
You should then be able to see yourself.
You should then wait for the GP to join the consultation.
What do I need for it to work?
We recommend using a computer for the best results
Hero and Whereby are most compatible in Google Chrome and Firefox
What if I can't access the link on my computer?
You can also access the link on a smartphone. Just open the emailed link on your smartphone and it should direct you to your consult.