Full browser support

The following browsers deliver the best video consultation experience:

We support the two latest versions of all of these browsers, so if you're experiencing problems, try updating your browser (typically you can update your browser under Settings>About). 

Unsupported browsers

  • Internet Explorer

  • Legacy/EdgeHTML based versions of Microsoft Edge (version 44 or previous)

Other browsers not listed in this article are also likely to be unsupported, but IE is explicitly unsupported.

Partial Browser Support

  • Safari

Safari only recently started to support WebRTC, which powers Hero's video consultations, so you might find the video and audio quality is better in a browser with full support.

Did this answer your question?