To access your video appointment through Hero, you will need to sign in to your patient account.

View the appointment you would like to join by clicking 'View appointment' on the dashboard.

Alternatively, you can view the appointment by clicking on the 'Appointments' button on the left-hand menu and clicking into the relevant appointment panel.

When the appropriate time comes for your appointment, you will be able to click the 'Join video' link, which is highlighted in teal.

Don't panic, you will be asked to confirm that you want to join the video chat after clicking on the link. You can test your headphones and video here before joining the call.

When you're ready, click 'Join meeting' and you will be transported to your private video appointment.

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