To cancel an appointment in Hero, start by logging in to your Hero account. When you reach the patient dashboard, click 'Appointments' in the left-hand menu.
You will then see a list of all of your appointments in Hero. Click on the 'Cancel appointment' button of the appointment you would like to cancel.
Click the 'Confirm' button.
Note: If you'd like to see more information about the appointment before you cancel it, click in the main part of the text box for the relevant appointment and you will be taken to the appointment summary page, from which you may reschedule or cancel the appointment.