Removing patients a patients Direct Debit Mandate on Hero is simple. Follow these steps:

  1. Click 'Patients' on the Hero toolbar
  2. Search the patient whose card details you would like to delete
  3. Click 'View' to see their profile

4. Click 'More'

5. Click payment methods

6. Click the three dots next to the Direct Debit Mandate you would like to delete

7. Click 'Cancel Mandate'

Did this answer your question?